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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then José Luis Nava (General Manager, DHL S.A.) and Andres Jimenez (Customer Service Head, DHL S.A.) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, José Luis Nava and Andres Jimenez would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either José Luis Nava or Andres Jimenez and let them know what you think. Please include your telephone number if you would like us to call you back!

José Luis Nava
General Manager, DHL S.A.

“Excellent service quality is our top priority and I want to make shipping with DHL as easy as possible for you.”

Email José Luis

Andres Jimenez
Customer Service Head, DHL S.A

“My job is to ensure our customers have the best possible experience with DHL – if you’re not satisfied, we’re not satisfied.”

Email Andres
José Luis Nava and Andres Jimenez will ensure that your complaints are dealt with immediately and you’ll receive a response within one business day.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us or by calling +502 2379 1111.

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