Virus Alert
In recent months, the DHL name has been used in a series of fraudulent email scams. The email suggests that DHL is attempting to deliver a package and asking the recipient to open the email attachment in order to affect delivery. The authors of the malicious email virus are only using the DHL name in their message to grab the user's attention and lend apparent legitimacy to the emails.
If a customer receives an email suggesting that DHL is attempting to deliver a package and asking them to open an email attachment in order to affect delivery, the attachment should never be opened.
These types of emails are common and nearly all package delivery carriers have been the subject of these phishing scams. DHL is currently working with U.S. and International authorities in an active investigation.
Some tips that may be helpful in addressing potential fraudulent emails:
If a customer receives an email suggesting that DHL is attempting to deliver a package and asking them to open an email attachment in order to affect delivery, the attachment should never be opened.
These types of emails are common and nearly all package delivery carriers have been the subject of these phishing scams. DHL is currently working with U.S. and International authorities in an active investigation.
Some tips that may be helpful in addressing potential fraudulent emails:
- If you have received an email without a tracking number, and you are not doing business with DHL, do not open it.
- If the email has an attachment and you are not aware that you are doing business with DHL, do not open it.
- If a tracking number has been provided in the subject line or the body of the email, please go to www.dhl.com
and plug the number into the “Tracking” box. If nothing returns, it is not a valid email and no package exists. - If the email instructs you to open an attachment for the tracking number, do not open.
